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You have the most idiotic freaking rule

  • 3 January 2023
  • 2 replies
  • 326 views
C

I moved a few weeks ago. I’ve been using my phone’s mobile hotspot to have internet on my computer and tv. I have had to buy several $10/15gb add ons in recent weeks.

After purchasing your turbo hotspot 2 and a 100gb/month data only plan YOU REFUSED TO LET ME BUY MORE HOTSPOT DATA ON MY PHONE!!!!! Forcing me to live without internet on the computer or tv until the hotspot arrived and was activated. 

You literally PUNISHED me for buying your product.

If you had even made your idiotic rule clear, I could have bought more data before buying the hotspot and wouldn’t have run out. But no, you just punished me for buying your damn product.

It’s absolutely idiotic and abusive.

A new device and data plan has absolutely nothing to do with the old phone number and plan. Nothing. It’s so freaking stupid.

I don’t appreciate it. Stop treating your customers badly. This is so freaking stupid I can’t believe it. It’s like you WANT me to go somewhere else. 

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Best answer by BillyM_Cricket 6 January 2023, 21:49

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BillyM_Cricket
Userlevel 4
Badge +5

@cmbs There is a limit to the number of plan changes you can have in a month and you also cannot make changes while there is a pending order on your account. If this doesn’t sounds like the issue we’ll be happy to help. Just send us a DM on twitter (@cricketsupport) or message us on Facebook (m.me/cricketwireless). 

P
Userlevel 1
Badge +1

I moved a few weeks ago. I’ve been using my phone’s mobile hotspot to have internet on my computer and tv. I have had to buy several $10/15gb add ons in recent weeks.

After purchasing your turbo hotspot 2 and a 100gb/month data only plan YOU REFUSED TO LET ME BUY MORE HOTSPOT DATA ON MY PHONE!!!!! Forcing me to live without internet on the computer or tv until the hotspot arrived and was activated. 

You literally PUNISHED me for buying your product.

If you had even made your idiotic rule clear, I could have bought more data before buying the hotspot and wouldn’t have run out. But no, you just punished me for buying your damn product.

It’s absolutely idiotic and abusive.

A new device and data plan has absolutely nothing to do with the old phone number and plan. Nothing. It’s so freaking stupid.

I don’t appreciate it. Stop treating your customers badly. This is so freaking stupid I can’t believe it. It’s like you WANT me to go somewhere else. 

The process of adding mobile hotspot vs. additional hot spot data vs. adding a turbo hotspot when your have an unlimited plan (on two lines)...all of the issues and associated problems listed on this thread have applied to me, largely because the various limits and add-ons depending on plan are so convoluted, and communication with customer support is utter garbage, that I'm feverishly looking for other alternatives for my wi-fi needs.. please give an update bif you find out something relevantly helpful.

 

 

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