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mschadd
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Call Problems with iphone 7 plus

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When making or receiving call after a few minutes I can hear the person on the other line but they can't hear me. This is very frustrating. I always thought that Iphones are good but am very dissapointed in this one. My husband has a motorola and has no problems on his. We are both on cricket so I don't feel its a network problem. i have the latest updates on my phone. Basically all my expensive phone is good for is texting and internet. was wondering if anyone else is having these problems with the iphone 7 plus?  Thanks!

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Re: Call Problems with iphone 7 plus

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@mschadd Thank you for visiting and posting on the Cricket Community Forum! We would suggest looking at the iPhone's software to make sure the device is updated. If you are still with in the one year warranty you can take it to Apple and see if maybe the device is having speaker issues. If it does its covered under Apples one year warranty and they will ix this issue or replace the device for you.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Call Problems with iphone 7 plus

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@Bbrown17477, please make sure the phones' software is up to date. The latest software version is 12.4. If you're still experiencing issues, please reach out to our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. 

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6 Replies
Moderator
Moderator

Re: Call Problems with iphone 7 plus

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@mschadd Thank you for visiting and posting on the Cricket Community Forum! We would suggest looking at the iPhone's software to make sure the device is updated. If you are still with in the one year warranty you can take it to Apple and see if maybe the device is having speaker issues. If it does its covered under Apples one year warranty and they will ix this issue or replace the device for you.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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mschadd
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Re: Call Problems with iphone 7 plus

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I have the latest software update 12.1 and the phone is not under warranty. I still may take it to an apple store when I get near one and ask them about it. Thanks!

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Moderator
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Re: Call Problems with iphone 7 plus

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@mschadd You're welcome!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Call Problems with iphone 7 plus

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I am having the same issues. My son has an iPhone 7 Plus and I have the iPhone 7. Both phones are replacement phones and they both started acting up and having call issues at the same time.
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Moderator
Moderator

Re: Call Problems with iphone 7 plus

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@mschadd The latest software version is actually 12.4. 

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Moderator
Moderator

Re: Call Problems with iphone 7 plus

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@Bbrown17477, please make sure the phones' software is up to date. The latest software version is 12.4. If you're still experiencing issues, please reach out to our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. 

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