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Paparazzi

Can't upgrade device?

I downgraded my plan from the $60 plan to the $40 plan this morning because it will better suit my needs. Now I am not able to upgrade my device although I've been a customer for over a year?
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6 Replies
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Re: Can't upgrade device?

Did you port out at any time? If you already have Cricket then you can get the upgrade price every 90 days but not the new customer price. I dont think the change in plan should affect it. If you port out you  have to wait 90 days before you can port back in and get the port-in pricing. Hope this helps!

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Paparazzi

Re: Can't upgrade device?

Thanks for this info. Did not port out at any time, so it appears I should be able to upgrade my device.
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Community Manager
Community Manager

Re: Can't upgrade device?

Thanks for the clarifying information. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue and we can open a case for you.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Paparazzi

Re: Can't upgrade device?

It appears I couldn't upgrade my device because I made a change to my plan. Once that change was made, I could. Well the money has been taken out for the new plan and I still can't upgrade my device. I've called and was on hold for 45 minutes, posted a message on here, and sent a PM through Twitter. Still nothing.

Companies would kill for business right now and Cricket won't take mine no matter how hard I try, so it seems like I might just have to switch to a new provider since I want an iPhone based on its capabilities.
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Paparazzi

Re: Can't upgrade device?

Wow, just wow. What a terrible company. Finally can systematically upgrade and the website will not take my CC information. It declines it and then I'm sent a text from our bank to verify that was me making the transaction and Cricket still won't take it. Get it together Cricket!

Will start looking at other options this morning. Thanks for nothing!
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Community Manager
Community Manager

Re: Can't upgrade device?

Derek, Im sorry that you are experiencing problems with the system. Its hard to help you with a payment issue through the community forum. Please follow up on my previous suggestion and contact customer service through twitter or facebook. There a dedicated agent can walk your payment through the system. Have a good day. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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