Cricket LOCKED my UNLOCKED phone

[DontGetCricket]

Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????

EXTREMELY DISSATISFIED CUSTOMER!

[James_Cricket · Accepted solution]

Hello @DontGetCricket! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your issues with your unlocked devices. Cricket is more than happy to review your device unlock request. So we can get further information on this, we ask that you please reach out to our Cricket Wireless Support team via Facebook or Twitter for further assistance. 

[DontGetCricket]

Your directions are extremely vague as to who to reach out to on FB! I did not see any type of link to a "Support Team" so I messaged whoever it is that may be on the other end. Do you have any other solutions, or will you just continue to run me in circles? Perhaps an actual phone number would be more helpful and a name of someone I can speak to!