Cricket LOCKED my UNLOCKED phone

[DontGetCricket]

Cricket has basically HIJACKED TWO iphones on our plan with them and REFUSE to UNLOCK them!! I have been with Cricket for over a year and the phone was purchased from Best Buy as UNLOCKED!! When I went to another provider, they claim to have unlocked my phones, but that has yet to happen! I have gone 3 days without a phone and had to purchase a new one because Cricket REFUSES to release my phone that they never had the authority to lock! My daughter is now stuck and although she received a message that her phone has been unlocked, it has not! This should be a class action lawsuit!! How does Cricket get away with this????

EXTREMELY DISSATISFIED CUSTOMER!

[James_Cricket · Accepted solution]

Hello @DontGetCricket! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about your issues with your unlocked devices. Cricket is more than happy to review your device unlock request. So we can get further information on this, we ask that you please reach out to our Cricket Wireless Support team via Facebook or Twitter for further assistance. 

[DontGetCricket]

Your directions are extremely vague as to who to reach out to on FB! I did not see any type of link to a "Support Team" so I messaged whoever it is that may be on the other end. Do you have any other solutions, or will you just continue to run me in circles? Perhaps an actual phone number would be more helpful and a name of someone I can speak to!

[SaltIsGood]

Dealing with the same issue.  Infuriating.

[samcook007]

Experiencing same issue right now with 2 iPhones — Both Verizon Wireless; purchased and Paid for in Full, prior to coming to Cricket. 

[Finnie]

1. The device you want to unlock has been active for at least six months of paid service on that device.
2. The device is designed for use on and is locked to Cricket's network.
3. The device has not been reported lost or stolen.
4. The device is not associated with a fraudulent account.

[Mifflin]

The second is a type that will automatically lock to the first sim inserted. This way a single model iPhone is not carrier locked when sold, but locks when activated on a carrier.

So the phone is likely locked to cricket, but it’s not in crickets database since they didn’t sell it, and it technically wasn’t cricket who locked it. You’ll probably have to sort it out with Apple if you have proof you bought an unlocked model KrogerFeedback

[Yanet93]

Cricket did the same to me. I ported my lines to Verizon and only my iPhone was locked by cricket.
I checked on this website
https://www.cellunlocker.net/iPhone-Network-Lock-Check
and in fact it showed lock. I went on the ATT website
https://www.att.com/deviceunlock/
Fill out form and put number you had with cricket. They will send you an email and you need to confirm it. They email you back and the decision they make can take up to 72 hrs. With in 10 mins I got another email from ATT that my iPhone was unlocked. I checked it again in the 1st website I mentioned n it showed unlocked. I tried Verizon sim and this time it was supported. Hope it works for others

[Yanet93]

Cricket did the same to me. I ported my lines to Verizon and only my iPhone was locked by cricket.
I checked on this website
https://www.cellunlocker.net/iPhone-Network-Lock-Check
and in fact it showed lock. I went on the ATT website
https://www.att.com/deviceunlock/
Fill out form and put number you had with cricket. They will send you an email and you need to confirm it. They email you back and the decision they make can take up to 72 hrs. With in 10 mins I got another email from ATT that my iPhone was unlocked. I checked it again in the 1st website I mentioned n it showed unlocked. I tried Verizon sim and this time it was supported. Hope it works for others

[Greatpeopleme1]

Looks like your IMEI was reported stolen to Verizon, after the phone was sold to you,or the seller never paid their bill so Verizon blocked the device IMEI. greatpeople.me