Join the crowd. Seems like it isn't working with other devices as well.
I've been posting on here about this problem but so far I've gotten no definite answer on when it might be fixed.
I still can't understand why a company would sell a device that their own app wouldn't work with, but they do. I'm using a Moto G7 Supra, AKA Moto G7 Power.
Hopefully this gets resolved soon, but I'm not holding my breath......