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NOT IMPRESSED!!!!

CUSTOMER SERVICE? CORPERATE NUMBER? HIGHER UP? $828. and some change later... 3 confirmation numbers that the phone purchase went through= 1 phone delivered!!!! SEVERAL TEXT CUSTOMER SUPPORTS. LOTS AND LOTS OF ON THE PHONE WAITING FOR REPS TO BE HUNG UP ON SEVERAL I MEAN 4 TIMES WHEN ASKED TO TALK TO A SUPERVISOR!!!! DROVE 25 MILES TO PURCHASE PHONE PER REP FOR THEM TO TELL ME THEY NEVER HAD EVER CARRIED THAT PHONE IN THE STORE TO FIND A ACTUAL CRICKET STORE!!!!! SAID MIDLAND STORE WAS A ACTUAL STORE 45 MINUTE DRIVE FROM MY HOUSE!! I CALL FOR TO BE TOLD THE SAME THING. $1200 PENDING TRANSACTIONS DUE TO CRICKET WIRELESS ON MY BANK ACCOUNT!!! $33. PUT ON MY CRICKET BILL WITHOUT AUTHERIZATION......... DID I MENTION AFTER 3 ORDER CONFIRMATIONS AND NUMBERS 2 EMAILS STATING MY ORDER WAS CANCELLED??? OH WAIT BUT THE SAME CARD THAT WAS BEING DECLINED EXPECTED MY PHONE BILL PAYMENT OF $102.00..... YET WONT EXPECT FOR A PHONE????HMMMM STILL NO PHONE CALL ON THE REP WHO SAID HED CALL ME BACK WITH MORE INFORMATION ON WHATS GOING ON, HE WAS SUPPOSED TO CALL ME BACK BY 6 PM FRIDAY...... IM SO LIVID!!!! MEANWHILE MY PHONE I NEED REPLACED AND NEED FOR MY JOB!! MY CAREER THE ONE THAT HELPS PAY MY CRICKET ACCOUNT DOES NOT WORK PROPERLY SOOOO THE REASON FOR THE SECOND PURCHASE THAT WAS PAID TWICE AND YET 2 HOURS LATER EMAILED SAYING MY ORDER GOT CANCELLED!!! SO IF ANYONE KNOWS A CARRIER THAT HELPS THEIR CUSTOMERS EITHER WAY OF THE SITUATION IS. CAN ANYONE RECOMMEND SINCE I CAN GET ANYTHING OUT OF CRICKETWIRELESS??? SOOO UNHAPPY OH YOU THINK TALKING TO 2 DIFFERENT PEOPLE IN 2 DIFFERENT STORES THEY WOULD DO ANYTHING TO GET THEIR QUOTA UP??? APPARENTLY NOT.....GOOOD LORD IM LIVID!!! MONEY PENDING MONEY TAKEN OUT OF CHECKING AND NO EXPLANATION WHAT SO EVER OR A PHONE.....

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Moderator
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Re: NOT IMPRESSED!!!!

Hi @artistss We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue for further assistance.

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Re: NOT IMPRESSED!!!!

wow ... unpleasant situation.

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