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Adam02
Marv

Phone gets reported lost/stolen

I got a new phone and it is not blacklisted but after 30 minutes or so the phone keeps getting reported lost/stolen after I try to activate it.
I just want to know why it is doing it because all the things that I have read online says the phone is blacklisted when it does that but it is not blacklisted
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2 Replies
Moderator
Moderator

Re: Phone gets reported lost/stolen

Hey there! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport) for further assistance. We are more than happy to assist.

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Re: Phone gets reported lost/stolen

Hey adam02 had the same issue with a iPhone 6s Plus new was definately not black listed and when I tried to use the phone after I went and got my service about a half hour into it it was blocked and wouldn’t. Work I checked with apple and they looked and said it was definately not black listed and I got the name and a referral number and called cricket After a week of no phone and another $55 charge which wasn’t returned to my card just credited to my account cricket told me I was correct there was no information that it was black listed and since then after calling apple and explaining the situation I’ve never had a problem but I will say this I was very disappointed in cricket for not comping or doing something for there mistake and charging me again one I was without a phone for over a week that I paid for and charged an extra $55 for nothing that I coulda spent on my children hope this helps you are not crazy it’s not the phone itS CRICKET
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