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Phone gets reported lost/stolen

I got a new phone and it is not blacklisted but after 30 minutes or so the phone keeps getting reported lost/stolen after I try to activate it.
I just want to know why it is doing it because all the things that I have read online says the phone is blacklisted when it does that but it is not blacklisted
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Re: Phone gets reported lost/stolen

Hey there! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) for further assistance. We are more than happy to assist.

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