I have been a customer for 2 years & cricket is refusing to unlock my iPhone 7. I paid cash for this phone & no where on my receipt does it say this particular phone has to be in use for 6 months before it will be unlocked. I have 1 month until I hit that 6 months & I am going abroad. In store they told me my phone was unlocked & useable abroad. It’s not. Calling customer service was pointless. They told me it needed to be active 6 months then 7 months & they can’t help because the system is what unlocks phones. They can unlock at anytime for military so I know this can be rectified by UNLOCKING my phone. If anyone knows how to get this unlocked please advise. Waiting the month is not an option.
We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.