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Voice Mail Problem

I have been a Cricket user for over 5 years but recently my voice mail box doesn't allow anyone to leave a message.  I have a Apple SE which was replaced by an Apple store after it was damaged.  The Apple store cloned the hardware from the damaged phone and says the new one works perfectly.   It does, except for one problem - no one can leave a message in my voicemail box since the hardware was swapped.  When I call voicemail it says no messages - so it seems to be set up correctly.

I went to the Cricket store and they say it it not their problem (that means the girl doesn't know how to fix it).  She says the number is not registered with Cricket even though normal data and voice (non-voicemail) work fine and the bills are paid promptly (automatically).

Can anyone help?  Or do I need to find a provider that delivers everything I pay for?

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Re: Voice Mail Problem

Hey there! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketnation) or Twitter (@cricketsupport) for further assistance. We are more than happy to assist.

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5103662194
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Re: Voice Mail Problem

I have an iPhone 7 my voicemail used to work perfectly but in the past 2 months no one can leave me a voicemail. My problem is exactly like yours. The workers at cricket have no clue how to fix it. Can someone please help
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5103662194
A-List Star

Re: Voice Mail Problem

I have an iPhone 7 my voicemail worked perfect but the last 2 months no one can leave me a voicemail. It’s exactly the same problem you have. Cricket employees don’t know how to fix it. Is there anyone that can help
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5103662194
A-List Star

Re: Voice Mail Problem

I have an iPhone 7 my voicemail worked perfect but the last 2 months no one can leave me a voicemail. It’s exactly the same problem you have. Cricket employees don’t know how to fix it. Is there anyone that can help
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