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Why is my phone locked????

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I purchased my iPhone XR unlocked with not sim..put in my cricket SIM card and used my phone. I have recently decided to switch carriers because it picks up better at my home only to find out Cricket has locked my phone!!! How can you lock a phone that wasn’t purchased from cricket??
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Re: Why is my phone locked????

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@jenddil Thanks for posting on the Community Forum! All Apple Flex-Pay devices are locked to the carrier you initially use the phone on. We'd be happy to submit your unlock request to Apple. Please reach out to our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. 

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Moderator
Moderator

Re: Why is my phone locked????

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@jenddil Thanks for posting on the Community Forum! All Apple Flex-Pay devices are locked to the carrier you initially use the phone on. We'd be happy to submit your unlock request to Apple. Please reach out to our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. 

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Re: Why is my phone locked????

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I am having the same issue with my phone. I recently got an iphone 11 pro max from Best Buy without a sim card. I inserted a Cricket sim card in it and now the phone is locked to Cricket. I need the device to be unlocked as I travel internationally and will require my phone to work with all the carriers.

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