On April 5th 2019 I switched to 3 for $90 plan and immediately lost internet /data.
Today is April 10th and I still don't have internet or data on my iPhone 6S Plus.
After going through all the steps they wanted me to do and not getting anywhere they told me that my SIM card is bad and to go to a Cricket store to buy one and have it installed.
I did that this morning but I still can't get the internet and data. The cricket guy put the new SIM card in a different phone and it didn't work there either. So he told me that the problem isn't with the SIM card or my phone but with my number and that the store couldn't help and to call 611 again.
Just talked to a 611 support guy who is telling me to go to the store for help! This is just ridiculous!!!
called them again and the guy told me to do network reset for the 4th time... said he would call back in 3 minutes and never called back.
I'm really frustrated how terrible Cricked has been acting - no real help at all. And tomorrow will be my day 6 without data and internet! Terrible service!
Thank you for reaching out to us. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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