This morning I had the pleasure of waking up to a deactivated account, which is even better since I just moved and have no land lines and no available internet at this point (but that is an issue that I have with another company *cough* Centurylink * Cough* even though the previous owners had service...).
Yesterday I activated the hotspot feature and the app did so telling me "no payment due" and only allowed selection of activation "today" (the 13th), and didn't allow me to select next billing cycle (which was starting the 14th. I figured it was all good, since the app allowed me to activate and didn't require payment that it was going to be handled through the autopay billing which I have never had any issues with. But as previously stated, we woke up to no service and never received any notification of payment due or notice of deactivation, and had no choice but to pay $10 to reactivate service... I have never been more upset about $10 since I was 5 years old! Terms like fraud and extortion come to mind...
Long story short, I finally calmed down a little, but there is a "bug" in the cricket system that is a loophole for them and a pot hole for customers. Customer service "had no ability" reactivate without paying the $10 (which I had to go back into the app that customer service recommended not using because it allows things to be processed that apparently shouldn't be.) The Customer service rep emphasized that Cricket is a pre-pay system, and if that is the case, the system either needs to not allow services to be changed while an automatic payment is being processed, or at least needs to actually charge for things to avoid scamming customers into having to pay for reactivation!
I would really appreciate if they would credit the $10 or at least credit me a month of hotspot for the extra $10 that was extorted from me this morning!
We apologize for the frustrations. This likely happened because you added the feature after your auto pay was drafted but before your bill cycle renewed. Since there was a credit balance on the account the charge for the feature was taken from the credit but left an insufficient credit to cover the full rate plan charge. We're working to find a solution to this issue.
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Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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