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Payment Card was declined. I changed to a new one and set up for auto pay the same day. So, why was my service cut off? I had to pay $19 on top of my $100 over the phone just to get it back on since i did not have internet access to pay the account.
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Re: Autopay

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@jkey2000 

Thank you for reaching out.  Unfortunately, if the Autopay was changed that day it will not deduct until the next bill cycle.  Therefore the service was suspended and a reactivation fee was charged.  

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
Moderator

Re: Autopay

Jump to solution

@jkey2000 

Thank you for reaching out.  Unfortunately, if the Autopay was changed that day it will not deduct until the next bill cycle.  Therefore the service was suspended and a reactivation fee was charged.  

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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