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Msphia
Marv

Cricket is a Fraud and scam

THIS COMPANY IS A SCAM AND IS TAKING MONEY BUT REFUSING TO PROVIDE SERVICE. I started a new line last month on the $40 plan. I immediately noticed my service was very slow, I only had 1 bar of service and I was barely able to make a call. After 3 days I received a text saying all my data was used and my data would be even slower. I then paid an additional $13 to upgrade to the unlimited data plan. This DID NOT help and my data connection was still bad (I would get error messages saying I was not connected to the network as well as seeing it on my phone. I called customer service (Aug 24) and the rep said she would create a ticket to fix the issue and issue me a courtesy credit for the inconvenience. No one every contacted me or did anything about that ticket. Since that first call I have called over 10 times ( just spoke to a rep 2hrs ago) to report the same issue and that my data is not working but they issued another ticket, some reps hung up the phone in my face and some promised another credit but all of that was a LIE because they have not done anything. Last week customer service said I need to go the store and they will fix it, I went to the store and the rep said they COULD NOT help me I need to call customer service. My phone was turned off this morning and I was told by a supervisor """ I NEED TO PAY MY BILL AND HAVE MY SERVICE RESTORED SO THEY COULD TROUBLESHOOT THE PHONE""" They had over 3 weeks to do troubleshooting but they refused. Then she said """ I can give you a credit of 0 dollars"""". Wow this company should be ashamed of themselves.
12 Replies
Moderator
Moderator

Re: Cricket is a Fraud and scam

Hello, thank you for contacting Cricket! We are sorry for any inconvenience this has caused. Can you message us to our Facebook or Twitter account. Please make sure to provide the wireless number and 4 digit pin in a PM for Facebook or DM for twitter. Below are the links to the accounts:

m.me/cricketnation or @Cricketsupport

0 Kudos

Re: Cricket is a Fraud and scam

Did they ever help you? They were no help to.

jakenmia
Barry

Re: Cricket is a Fraud and scam

WOW, deja vu. I had the same experience. Do yourself a favor & ditch cricket. That’s what I’m going to do at months end.
jakenmia
Barry

Re: Cricket is a Fraud and scam

BTW, don’t waste your time w/customer service or Facebook regarding Cricket it’s all a stalling tactic to keep you paying for their useless service.
jakenmia
Barry

Re: Cricket is a Fraud and scam

They can’t help because they don’t care, have horrible equipment, don’t know how to operate said equipment & they are crooks. Just switch service, you’ll thank yourself for no more “Cricket Headaches”.
RockyE
Barry

Re: Cricket is a Fraud and scam

THE ONLY THINGS I DONT LIKE ABOUT CRICKET IS THEY DONT OFFER ANY GOOD DEVICES AND THE DOWNLOAD SPEEDS ARE A SLOW 3MBPS DOWN ON THE UNLIMITED PLAN BUT I DEAL WITH IT THEY HAVE THE S9 BUT NOT THE S9+ AND PROBABLY NEVER WILL AND WE ALL KNOW THE S9+ HAS BETTER SPECS SO WHY NOT HAVE THE S9+ AND THEY FAIL TO GIVE ME WIFI CALLING BECAUSE MINE IS NOT A DEVICE SOLD BY THEM BUT OTHER THAN THAT I WOULD STAY WITH THEM THEY ARE ALOT CHEAPER THAN ANY OTHER CARRIER I HAVE THE EXACT SAME SERVICES THAT I HAD WITH AT&T AND THEY WERE CHARGING ME ALMOST $300 FOR 4 LINES OF SHARED UNLIMITED DATA AT THE SAME 3MBPS DOWNLOAD SPEEDS AND NOW WITH CRICKET I HAVE 5 LINES AND ONLY PAY 125 A MONTH AND ITS NOT SHARED UNLIMITED DATA AND I ALSO GET THE HOTSPOT FEATURE ON EVERY LINE YOU CANT BEAT THAT PRICE ANYWHERE ELSE IF YOU DONT WANT TO GET SCAMMED OR ROBBED DO EVERYTHING YOURSELF ONLINE TRY TO AVOID SPEAKING WITH PEOPLE YOU CANT UNDERSTAND AND NEVER TURN ON AUTOPAY JUST SUPPLY YOUR CREDIT CARD INFORMATION ONLINE ON TIME OF RENEWAL SATISFIED CUSTOMER HERE IVE INVITED MY FAMILY TO CRICKET AND THEY LOVE IT AND HAVE ALSO REFERRED MANY PEOPLE MY FIRST LINE COST ME $55 A MONTH MY SECOND LINE COST ME $25 A MONTH MY THIRD LINE IS ONLY $10 A MONTH MY 4TH LINE IS ONLY $10 A MONTH AND MY 5TH LINE IS $25 A MONTH ALSO THE WONDERFUL THING ABOUT CRICKET IS TAXES ARE INCLUDED TELL ME WHERE YOU WILL GET UNLIMITED EVERYTHING FOR $10 A MONTH UHMMMM NOWHERE THANK YOU 

Re: Cricket is a Fraud and scam

Me too! The day after I paid what the agent told me to pay they turned off my 5 lines telling me I still owed $25. I have a screenshot of my account from a minute after I paid showing a 0$ balance. They told me I was lying and refused to turn my service back on. I'm done with them. It'll cost me an extra $100 this month to leave now, but I'm willing to pay it to get away from cricket. Get out before they get you...
CrEdIt_Me85
Caroline

Re: Cricket is a Fraud and scam

well in my opinion you are entitled a new phone that works and a month on cricket, since it was there sorry customer service.  the way they respond to that problem will tell you crickets morals and values as a business.   I admire your patents sir.

Re: Cricket is a Fraud and scam

Hi! Could u do a favor & add . & , in ur texts? It make a lot more sense when u do. Also, cud u STOP YELLING 😨🤯
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