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Cricket is commiting credit card fraud.

Hello, I feel that we need to pressure the requisite D.A. into charging Cricket with felony fraud charges for charging credit/debit cards without permission. Also we should pursue a class action. BTW, anyone at Cricket care to turn my autopay off? So far, no one seems to want to help me with that.
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Moderator
Moderator

Re: Cricket is commiting credit card fraud.

@wswardiii 

 

We are sorry to see you feel this way.  You can cancel your Autopay by using the MyCricket app and toggling it to off.  

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Cricket is commiting credit card fraud.

Cricket ripped me off March 8 at 730 saying a glitch in the computer stole95.05 and says the money never posted and my credit card company green dot claimSF-24424159 POSTED IT DID ,CALL THE COPS,OH NO RECEIPT OR PHONE,CONTACT ME OTTJOHN1972@GMAIL.COM
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Re: Cricket is commiting credit card fraud.

Cricket ripped me off March 8 at 730 saying a glitch in the computer stole95.05 and says the money never posted and my credit card company green dot claimSF-24424159 POSTED IT DID ,CALL THE COPS,OH NO RECEIPT OR PHONE,CONTACT ME OTTJOHN1972@GMAIL.COM
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Moderator
Moderator

Re: Cricket is commiting credit card fraud.

@Ottjohn1972 

Thank you for visiting and posting on the Cricket Community Forum! We'd be happy to assist you. Please PM/DM us on our National Facebook  (m.me/cricketwireless ) or Twitter page (@cricketsupport) and include a brief summary.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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A-List Star

Re: Cricket is commiting credit card fraud.

I just left them after 13 yrs they treat their existing customers like crap...andfacor the NEW customer...finally had enough...and left them!!
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Re: Cricket is commiting credit card fraud.

I,m not even a customer of Cricket and they fraudulently charged more than $2,500.00 buck to my business card.  When I called them they said they couldn't help me because I was not  a customer.  I've filed a claim and I am getting my money back. 

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Re: Cricket is commiting credit card fraud.

You should be able to that yourself. 

go to your account on setting and cancel yourself.

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Paparazzi

Re: Cricket is commiting credit card fraud.


On March 12 th of this year I paid cricketwireless $60.00 towards my cricketwireless service. On March 16th someone within cricketwireless company stold an additional $64.99 off my debit card. I was angry. I told my bank to replace my money back because the transaction was unauthorised. So my bank had froze my account and replaced the money and sent another card....I called you all the same day and told cricketwireless all to stop taking money out of my account without asking me. That's stealing.....on March 17th while my account was still froze they took money out of my account again ....even after I told you cricketwireless the first time to stop stealing my money and I frozen my bank account and got another card you all still took money off my card......I reported crickerwireless to the better business bureau and I'm in process to file a small claim..... they have 3 days to respond to better business bureau and 30 days to respond to my claims or cricketwireless is going to be paying out more than $60.00
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Re: Cricket is commiting credit card fraud.

I'm not sure what your issue with Cricket is, but I have some concerns of my own -- which are magnified during this global emergency.

On March 14 I was notified that my 5GB data plan was about to be exceeded. I was 500 miles from home with my wife as we attended to her 100-year old mother, and helped her sister settle the estate of their late cousin. I accessed the Cricket app, and was presented with an offer to upgrade from the 5GB plan to unlimited data for $10.00 a month more. The offer did not mention additional fees or penalties for accepting the offer, which I did, agreeing to the $10.00/month additional charge. 

The next morning, after leaving at 6 AM to drive the 500-mile trip home, I discovered that my phone, and my wife's, had no service. A message on the phone informed me that my service had been suspended for non-payment (I use Cricket's auto-pay for my monthly pre-payment), and that if I wanted my service restored I had to pay $25.00 plus a convenience fee. I had no choice if we wanted to be able to call emergency services or receive important calls from my wife's mother, sister or others. Needless to say I was confused and a bit angry at Cricket because I felt blindsided by their actions. I had followed their instructions during the upgrade, made my payment, and as a result had my service cancelled and was forced to ransom it back.

After a busy and hectic week, I called Cricket Customer Service yesterday, and was given various excuses or was implied in one way or another that things were somehow my fault. I was offered a $14.00 refund for the "late fee." I refused, strongly, and demanded a full refund for the charges that I was not informed about during the purchase and to which I did not agree or consent. After several "please hold" requests I was promised a call back from the head office within the hour. It never came. I have since contested the charge with my credit card company, and am waiting to see what Cricket will do, and whether they will again demand unwarranted charges and deprive my wife and me of critical services during our national emergency.