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Csr gave wrong info... Now I have to pay extra??

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Needed to extend bridgepay. Call customer service 24 hours before the deadline to find out how to do this. he incorrectly told me to pay a $10 fee to extend the bridge pay now they want extra money it's Christmas Eve there's no way to get the money to them my phones be cut off tonight I can't pay it till Thursday and instead of paying another $30 I have to pay 120!!
I paid what I was told to pay how I was told to pay it and now I'm going to have to pay extra?
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Re: Csr gave wrong info... Now I have to pay extra??

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Hello @Stormy212! Welcome to our Cricket Community Forum and thank you for your post. We are happy to look into this information for you. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Csr gave wrong info... Now I have to pay extra??

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Hello @Stormy212! Welcome to our Cricket Community Forum and thank you for your post. We are happy to look into this information for you. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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