So, I paid my bill in full yesterday on my due date through the app. Got a text at about 7 AM saying the payment was received. Had a '0' balance. I always screen shot when I pay a bill just in case. Woke up this morning to a text that was sent at 1:30 AM saying 'Changes were made to your account'. Go to look and it shows our account is suspended for a mysterious $30. Have to wait an hour for Customer Service to open. They tell me: #1 The $30 was there when I paid the bill, I just 'didn't see it' #2 Group Save 1 expired yesterday and now we are under Group Save 2 which is $30 more a month. The supervisor is currently telling me that the rate change went into effect on the 4th and I am explaining that it is against the FCC regs to suspend service after I paid the amount shown on the 3rd for an extra amount.
NOTE: Louis, the Supervisor called back. He escalated our complaint to a higher level and they have waived the now $40 and reactivated our account.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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