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Payment

In October the guy at Cricket Wireless told me that my bill was paid. I go to pay my bill for the month of November and online its showing that my bill is due on December for the amount due. I called Cricket because my phone was not interrupted of service. The guy on the phone says that I owe $250 on my account for October and November. I don't understand why I have to pay when it was Cricket that extended my services. I did not ask them to and now I am a month behind. They should have to pay for the month of October this is not my fault. 

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2 Replies
Moderator
Moderator

Re: Payment

Hello @229julia,

For assistance with billing please contact our customer care team over the phone, via chat, or through social media (Facebook m.me/cricketwireless or twitter @Cricketsupport).

Thank you!

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Payment

Don't call their customer service.  They can't speak English

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