After being a Cricket customer for over 2 and a half years, I'm wondering what the incentive is to stay? I would like to upgrade my phone, but every other company out there will give me MUCH better deals on a new phone. Additionally, Cricket is going to charge me an extra $25 to upgrade? Is that just a 'privilege of doing business with you' charge? I guess there's no real reason to stay since I'm going to save over $200 (plus the additional $25) just to go to another company. I understand that getting new customers is important, but you'd think there was some kind of benefit for being a loyal customer for so long. Oh well, looks like I'm off to another company. Maybe I'll be back in 2-3 years when you'll treat me like a 'valued new customer' again...
Hey there! Welcome to the Cricket community forum and thank you for your post. We do value all of our customers, new and existing. You can take a look at all the devices and deals that we currently offer by following the link as we have offers for everyone. https://www.cricketwireless.com/current-phone-and-plan-deals
Carl, Have you looked into a new service. I will NOT pay a $25 to upgrade our phones. My husband's is on its last leg. This is the first time I've looked at getting a new phone. My kids have Straight Talk and have unlimited data (which we don't need) But, I guess we will have to buy 2 new phones and change our service. Boy, I feel dumb for recommending Cricket for the last couple of years!!
Any suggestions on a new service?
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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