I have been on phone talking to cricket and i get the same canned answer..it is as though they just read off a sheet of paper. new customers get great deals, current members pay 3 times as much. I have been with cricket for 7 years. they wont even consider anything in terms of retention incentives....time to go somewhere else and be appreciated as a customer...wish i could leave a rating...folks give me ideas on how to leave ratings so cricket can get their zero stars, plus Im sending a letter to corporate to tell them how little concern they have
this is a canned answer. the customer agent is simply reading off a fact sheet distributed by management. They have no interest in loyalty or offering existing customers any incentive or benefit from upgrading.
Im tired of these jerks. If i could find a way to let all potential customers how bad cricket is I would spend hours a day destroying their name.
Hey how about a reply from someone at Cricket mgt...Im here try being human and reply
@5678761166 It doesn't make sense to them to give deep discounts to existing customers. If they did that they would go out of business. I work in the wireless industry and companies pay pretty much full price to the manufacturers for the phones they sell so any discount is a loss. Its worth it to give to new customers because they're gaining business and monthly revenue. As a Cricket employee already pointed out in this thread everyone who joins Cricket has the option to get the new customer offers once. Some of the upgrade discounts they offer are actually pretty good too. Especially considering they are prepaid. Look at it this way, do you expect your cable provider to give you a free TV every 2 years or your internet company to give you a laptop?
P.S. I wouldn't recommend using your phone number as a username. Easy bait for spammers.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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