You really call cricket upgrades on phones a deal for loyal customers??
No, really, is this a joke???
I can still save more money by going to one of your competitors. AND get the newest smartphone FOR FREE. Which I am taking a closer look at.
Cricket can and should do better when it comes to their loyal customers who have been customers for years.
I can imagine how you feel. Though that's the way wireless carriers market is. Take a look on the forums of those companies or the offers for their current customers. They'll be in the same situation as yours. Wireless companies offer great deals such as free phones for new customers only, most of the times.
I know, it shouldn't be that way. But it is.
All these companies would lose money if all their customers would be able get a free phone or such deals. If they would have those type of deals for current customers, they would need to recover the money by increasing the price of the plans or services. And I think we all wouldn't like that.
Nevertheless, I think there should be a better balance between having cool deals for new customers to make the company grow but also there must be excellent deals for customers that have stayed with the company (i.e. a free phone for being a customer for 5 years).
Again, it's just the way it is :/
I think many here are not seeing the big picture.
I have 4 lines that I pay $100 a month for. Got my phones free two years ago with this plan. I checked into upgrading my Moto 5 to a G7. $119 + $25. The $25 dollars is for the ESN swap involving new information that has to be manually entered into the system.
I came from another carrier, I was paying $160 a month for 4 lines but had free upgrades every two years. So with Cricket I save $1440 over two years of service but have to pay $480 + $100 for 4 new upgraded phones? Even if you get Walmarts $30 a month plan, you have to buy the phone first, and 4 lines are $120 a month (in my case). Costing me $480 more over two years, which pays for my 4 Moto G7's. And at the end of 2 years with Walmarts plan, you still have to but the phone.
Cricket isn't in the phone business. They're in the service business. The free phone to sign up puts them immediately in the Red until the 2 year agreement allows them to start profiting after some months. This is nothing new. Cable/Satellite companies do the same thing.
In March, 2019 I bought a Moto G7. Paid for the SIM kit and the $25 "upgrade fee".
Swayed by a good price for the new Motorola Edge, I bought one thinking I could do the same thing: pay for a SIM card, upgrade fee and move happily along.
Apparently, that is not the case. Why? I cannot imagine. As an MVNO, Cricket should be trying to attract people that want the freedom of a no-contract phone and buying/using whatever compatible phone they want.
Now, Cricket is pushing those type of customers away. I have been a Cricket customer for many years and have always been very happy with the service. But now I have a new phone that I cannot use because Cricket won't sell me a SIM kit for it. LET ME PAY FOR THE SIM KIT AND THE UPGRADE FEE. Why is that so hard?
If I can bring my own phone as a new customer, why can't a buy my own phone to upgrade as a current customer. This makes absolutely no sense to me.
Cricket knows it's a competitive business. So I'm not worried, there are many other MVNOs who will happily accept me and my Moto Edge. The only loser here is Cricket.