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endquist
A-List Star

Phone Upgrade Question

After being a Cricket customer for over 2 and a half years, I'm wondering what the incentive is to stay?  I would like to upgrade my phone, but every other company out there will give me MUCH better deals on a new phone.  Additionally, Cricket is going to charge me an extra $25 to upgrade?  Is that just a 'privilege of doing business with you' charge?  I guess there's no real reason to stay since I'm going to save over $200 (plus the additional $25) just to go to another company.  I understand that getting new customers is important, but you'd think there was some kind of benefit for being a loyal customer for so long.  Oh well, looks like I'm off to another company.  Maybe I'll be back in 2-3 years when you'll treat me like a 'valued new customer' again...

29 Replies
Moderator
Moderator

Re: Phone Upgrade Question

Hey there! Welcome to the Cricket community forum and thank you for your post. We do value all of our customers, new and existing. You can take a look at all the devices and deals that we currently offer by following the link as we have offers for everyone. https://www.cricketwireless.com/current-phone-and-plan-deals

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Xorfner
A-List Star

Re: Phone Upgrade Question

Cricket,
You didn’t answer the question. What is the benefit of being a customer. I have been a customer for several years. The link you provided is nothing special. The upgrade prices are outrageous.

Re: Phone Upgrade Question

Totally agree jh, there are no good deals for loyal existing customers. I want to upgrade my son's phone, but I have to pay 2x as much than new customers. No loyalty specials at all. So sad☹️
Hunt35125
A-List Star

Re: Phone Upgrade Question

Carl, Have you looked into a new service. I will NOT pay a $25 to upgrade our phones. My husband's is on its last leg. This is the first time I've looked at getting a new phone. My kids have Straight Talk and have unlimited data (which we don't need) But, I guess we will have to buy 2 new phones and change our service. Boy, I feel dumb for recommending Cricket for the last couple of years!!

Any suggestions on a new service?

Re: Phone Upgrade Question

I feel the same way.  I'm sitting here scratching my head at why new customers can get a good deal on a good, new phone, but as someone who has been using Cricket for YEARS cannot afford to buy a new, decent phone.

In addition, I only have the one I have now because it was recommended to me in store as having a good camera (the whole reason I bought a new phone after having my old one for years), and the camera on this phone is absolutelyyy terrible.  Now I can't afford to get a new one, as I would have to pay 2x as much as a new customer.  Plus a bs upgrade fee.

Think I'll be leaving Cricket. 

Re: Phone Upgrade Question

I feel the same way.  I'm sitting here scratching my head at why new customers can get a good deal on a good, new phone, but as someone who has been using Cricket for YEARS cannot afford to buy a new, decent phone.

In addition, I only have the one I have now because it was recommended to me in store as having a good camera (the whole reason I bought a new phone after having my old one for years), and the camera on this phone is absolutelyyy terrible.  Now I can't afford to get a new one, as I would have to pay 2x as much as a new customer.  Plus a bs upgrade fee.

Think I'll be leaving Cricket. 

Moderator
Moderator

Re: Phone Upgrade Question

Every Cricket customer has the opportunity to take advantage of new customer offers at the time they join Cricket. After that we offer upgrade discounts, monthly rate plan discounts, and a refer-a-friend program that allows you to earn up to $250 in bill credit every year. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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amyr33369
A-List Star

Re: Phone Upgrade Question

STILL NOT GOOD ENOUGH REASON TO STAY WITH CRICKET .

Sblack423
Extra

Re: Phone Upgrade Question

I AGREE
I've been with cricket for YEARS AND YEARS. Galaxy S9 new customer 249 ..Loyal customer Over $500 + Fees. PLUS
no More Deezer?
Seems to encourage Loyal people to leave Cricket. Ask any business what that leads to..