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Refused full refund for canceled order which was shipped

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This is extortion from Cricket, refusing to refund full amount for canceled order.

I had canceled a bundled phone order immediately after ordering. Yet, the phone was sent to me to my surprise. Even after return, Cricket is refusing to refund the plan amount when clearly it was cricket's fault to send a canceled order. Customer care agents are horrible to say the least. Repeating the same non sense day after day when contacted for refund. When I applied for a chargeback through CC, they deducted the chargeback amount from my cricket account and suspended the account for non payment. This is ridiculous!

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Re: Refused full refund for canceled order which was shipped

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@crazysoul30 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Refused full refund for canceled order which was shipped

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@crazysoul30 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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