I know this seems dramatic, I really don't care... What I have been dealing with this nonsense for 2 months. I want to charge Cricket with theft. Actual theft. I want to go through a police dept and do the paperwork. Every bit of it. This customer service is absolutely pathetic. One fake promise after another. So many lies about refunding my money for a phone I was going to buy, I didn't. Had it sent back. They tried to say it was all on Progressive Leasing. I did go through them, they did refund me their part. But my bank statement say "CRICKET." That's who i had to pay for the upgrade fee. That's who I had to pay for the phone insurance. That's who got a phone payment IN ADDITION to Progressive Leasing. One person at Cricket said yep. we owe you a refund. Prog Leasing did too. Another person at Cricket finally agreed, another did not. There has been a "ticket" created to get my refund. That never happened. I want my d@mn money back. I am changing cell companies asap because if this is what I am to expect from Customer service then this is certainly not the company for me. I am on the phone with a supervisor right now, after being on hold for an hour, he says he can't do anything else. This is still under investigation. Oh please. Loser.
We apologize that you're having issues. Please reach out to our support teams via social media (Facebook m.me/cricketwireless or twitter @cricketsupport) for further assistance.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.