I know this seems dramatic, I really don't care... What I have been dealing with this nonsense for 2 months. I want to charge Cricket with theft. Actual theft. I want to go through a police dept and do the paperwork. Every bit of it. This customer service is absolutely pathetic. One fake promise after another. So many lies about refunding my money for a phone I was going to buy, I didn't. Had it sent back. They tried to say it was all on Progressive Leasing. I did go through them, they did refund me their part. But my bank statement say "CRICKET." That's who i had to pay for the upgrade fee. That's who I had to pay for the phone insurance. That's who got a phone payment IN ADDITION to Progressive Leasing. One person at Cricket said yep. we owe you a refund. Prog Leasing did too. Another person at Cricket finally agreed, another did not. There has been a "ticket" created to get my refund. That never happened.
I want my d@mn money back. I am changing cell companies asap because if this is what I am to expect from Customer service then this is certainly not the company for me. I am on the phone with a supervisor right now, after being on hold for an hour, he says he can't do anything else. This is still under investigation. Oh please. Loser.
We apologize that you're having issues. Please reach out to our support teams via social media (Facebook m.me/cricketwireless or twitter @cricketsupport) for further assistance.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
Read more about Cricket
Read less about Cricket