8/31 I bought 5 service payment cards from Target. They worked well and I was satisfied so I purchased another eight on 9/6 and tried to use them.
It did not work. When I put in the information, it kept showing error message "Looks like your card information is incorrect. Please double-check it and try again." Tried 2 of 8 service payment cards not working at all.
3-way conference call with Cricket Customer Service and (Service payment card balance check) 1-855-302-1721, was confirmed that the full balance $55 is on the card, but Cricket is not able to process. Because I had enough balance to cover the month, I waited for a month to try again.
Now it's 10/4, I contacted Cricket Online Chat Support.
First customer rep was bullsheetting me and told me because I tried more than 5 times per day to pay bill so I was declined --- Come on, it did not go thru the first time I tried...
Then he came up with another bullsheet, saying because my fund balance is too high. I asked him to point me a page that stating this "policy" but he refused to answer. Very rude person.
I waited a day later and contacted online support again.
Then not sure after reading what note he left, this lady customer support "Veronica Singh" told me I am required to use DEBIT CARD to fund account and "enter correct details while make the payment". I am like "are you serious"? You think I copied pasted the wrong card number so many times and unable to get it correct? And what is this debit card requirement bullsheet she is talking about? Then she left the chat without answering anything.
This is a very very bad experience I had with Cricket. The customer service is getting worse and worse. Management should look into this.
Hello @kimitony16 We're sorry that you're having issues. Please reach out to our support teams via Facebook (m.me/cricketwireless) or twitter (@cricketsupport) for assistance.
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Ive gotten a better and faster response by reaching out to Cricket through its social media on Facebook & Twitter. several posts have discussed long wait times due to the virus so sometimes you have to try methods other than calling. Hope this helps.