I set up bridge pay last night I made the 2nd payment of $50.00 got a confirmation screen with all details but no confirmation number . Went on line and checked payment due it showed no payment until October 23,2019. Two hour later my account was suspended now its telling payment due is $90.00. What the heck is going on I've had this account for 5 years . Just before that I kept getting this other screen saying oops something went wrong, Can some one help me.
@Mycricket2007 Welcome to the forum! Your best bet to get this resolved is to contact their customer service. This is a community forum that is more for members asking general questions and helping others out. There are some Cricket employees on here, but they don't reply to everything.
I am a new customer to Cricket Wireless and bought a new phone last month. This is the first month I have tried to pay my account online and tried twice yesterday with my bank debit card. My bill is due May 3. I went to Pay my Bill, put in credit card, etc and hit submit. At first it also said my cricket account was unavailable and then it did appear to process my debit card but it still showed a bill was due, so I also put in the debit card again and it did not go through. I chatted with a nonhelpful real customer service agent and she said no payment is showing and your bill it due and said you could set up bill pay which I prefer not to do right now.