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new phone number

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i Have been a loyal member with multiply lines for years now with no changes at all to my account.  My number has been cloned and is being used in a local scam and i called to fix it and i am told i have to pay $15.  this is not  my fault and i feel i should not be responsible  especially, when it has never been changed since my plan began. there should be exceptions to this rule

 

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Re: new phone number

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@christycatchley 

 

Thank you for reaching out.  We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: new phone number

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@christycatchley 

 

Thank you for reaching out.  We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: new phone number

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Thank you so much my problem was resolved at no cost to me

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Re: new phone number

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I cant do a new customer online i need help plz?
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Re: new phone number

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I have the same problem mine has been cloned for about 2 years if not more they've also gotten my email my bank my Facebook and opened a whole new page under Facebook and Facebook says they can't do anything because they verified my phone number I must have given my number or information to someone else which I have not.
I had given up on doing something about it they have my phone hacked.
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Re: new phone number

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I thought the problem resolved itself but it turned out it's still going on and when I message cricket wireless to help me they denied to help because the original request was sent in June.  If I have to pay for my number to be changed for things out of my control i will change providers.  there has never been a number change on my account since I opened it almost 4 years ago on any line.

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