Q: Why are you making these changes?
We regularly review plans and features for operational and competitive reasons.
Q: How are you letting customers know about these changes?
We began communicating directly to customers starting on July 13, 2018 about these changes
Q: How will these changes impact customer experience when roaming in Mexico?
Eligible customers will now be able to use their Cricket Wireless service in Mexico just like they do in the U.S. This change lets customers stop worrying about penalties for using more than 50% of their Cricket Wireless service in Mexico.
Q: Why are you calling out Metro PCS in your advertising?
Check out Metro’s Unlimited Service terms and conditions and you’ll see why. (Background: Metro requires customers living in the U.S. who roam in Mexico to have the majority of their usage on their U.S. network and service is subject to termination if their customers exceed this limit. This means no service and potential loss of their phone number.
Q: Will existing Mexico roaming customers be affected by this change?
All customers on plans starting at $55 and grandfathered plans with the Mexico roaming feature will continue to enjoy roaming in Mexico but will now be able to use Cricket Wireless service in Mexico without the 50% usage limit.
Q: How does this impact customers roaming in Canada?
Customers who roam in Canada are still subject to the 50% usage limitation as outlined in their terms and conditions of service.
Q: Did Cricket decide to make this change because of the recent U.S. Immigration/border news?
No. This change lets customers stop worrying about penalties for using more than 50% of their Cricket Wireless service in Mexico.
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Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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