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Community Blog

Community Manager
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Cricket Wireless is bringing our customers the new iPhone 12 lineup, including iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, and iPhone 12 mini, introducing a powerful 5G experience with the ability to tap into the power of our fast, reliable and secure nationwide 5G network.1 With a beautiful all-new design, iPhone 12 models feature unparalleled new camera systems, edge-to-edge Super Retina XDR display for a more immersive viewing experience with the Ceramic Shield front cover, and Apple-designed A14 Bionic chip, the fastest chip in a smartphone.

Starting Oct. 23, Cricket customers can purchase iPhone 12 Pro and iPhone 12 at with online and in stores. Cricket customers will be able to purchase iPhone 12 Pro Max and iPhone 12 mini beginning on November 13.

Featuring the most 5G bands on any smartphone, iPhone 12 models offer the broadest 5G coverage worldwide2 — with models in the US supporting millimeter wave, the higher frequency version of 5G. The redesigned 6.1-inch iPhone 12 Pro pushes the boundaries of innovation for users who want the most out of iPhone. Available in four stunning stainless steel finishes — graphite, silver, gold and pacific blue — and sporting an immersive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance,3 and the new Ceramic Shield front cover, iPhone 12 Pro provides the biggest jump in durability ever on iPhone. A14 Bionic powers every experience on iPhone 12 Pro, and coupled with advanced camera systems, introduces meaningful new computational photography features like improved Night mode, Deep Fusion, Smart HDR 3, HDR video recording in Dolby Vision4, and more. A reimagined pro camera system features an expansive Ultra Wide camera, Telephoto camera for 2x optical zoom, and a new Wide camera to capture professional-quality images and video in bright and low-light environments. With the all-new Apple ProRAW5, photographers gain more creative control in photos and the new LiDAR Scanner brings more realistic AR experiences to iPhone 12 Pro, and delivers improved autofocus in low light and Night mode portraits. iPhone 12 Pro, along with all iPhone 12 models, introduce MagSafe, offering high-powered wireless charging and an all-new ecosystem of accessories that easily attach to iPhone.6

The 6.1-inch iPhone 12 with support for 5G introduces a beautiful new design packed with powerful new capabilities, and now supports an advanced 5G experience. Available in five beautiful aluminum finishes — blue, green, black, white, and (PRODUCT)RED7 — iPhone 12 features an expansive edge-to-edge Super Retina XDR display, industry-leading IP68 water resistance, MagSafe, and the new Ceramic Shield front cover, tougher than any smartphone glass ever made. The same A14 Bionic chip in iPhone 12 Pro comes to iPhone 12 which, coupled with an advanced camera system, introduces meaningful new computational photography features, the highest quality video in a smartphone, and more, while delivering great battery life. iPhone 12 features the first camera to shoot HDR video with Dolby Vision and brings a powerful new dual-camera system with the Ultra Wide camera and a new Wide camera for even more amazing low-light photos and videos, and Night mode on all cameras.

For more details on iPhone 12 models please visit

We want to hear from you!

Which iPhone 12 color will you choose?

Which iPhone 12 feature are you most excited about?

How will you use these features to make your life simpler, smarter, or better?

1Cricket 5G req's compatible plan and device. 5G service may not be available in your area. Go to for details.

2Data plan required. 5G, Gigabit LTE, VoLTE, and Wi-Fi calling are available in select markets and through select carriers. Speeds are based on theoretical throughput and vary based on site conditions and carrier. For details on 5G and LTE support, customers can contact their carrier and visit

3iPhone 12 and iPhone 12 mini are splash-, water-, and dust-resistant, and were tested under controlled laboratory conditions and have a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes); splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage is not covered under warranty.

44K Dolby Vision playback requires Apple TV 4K or an AirPlay-enabled TV.

5Apple ProRAW will be available in a future iOS 14 update for iPhone 12 Pro and iPhone 12 Pro Max.

6MagSafe accessories including chargers, cases, and wallets are sold separately.

7A portion of the proceeds from every (PRODUCT)RED purchase goes to the Global Fund to fight AIDS. From now until December 31, 2020, those proceeds will go to the Global Fund’s COVID‑19 response.



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Cricket Wireless will offer the second-generation iPhone SE starting on Friday, April 24th.


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Cricket strives to ensure that we provide a safe environment for our customers and  to meet their needs during this unprecedented time. This blog discusses steps we are using to address your concerns and to reach our goal of serving Cricket customers. 


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Pluto TV delivers more than 200 live and original channels and thousands of on-demand movies. Pluto TV is free TV* offers live & original programming that everyone will love: premium news, TV shows, movies, sports, lifestyle and trending digital series. (*data rates may apply)

Cricket customers who purchase android phones benefit from having Pluto TV pre-installed.

Dont have Pluto TV? No need to worry. Use this link to direct download the app. 

Pluto TV offers a wealth of content that targets a lot of different audiences.

For example, in 30 min of browsing Pluto TV I discovered: 

- a MLS Major League Soccer channel ( Go ATL United!)

- a VH1 channel dedicated solely to reality TV shows 

- a Nick Jr channel focused on classic Nickelodeon cartoons and shows

- a standalone channel for everything dealing with AMC's The Walking Dead

The variety of channels and shows is mind blowing. 

Scan the QR code below to download the app. 

Check it out today.

Pluto table tent summer20 no characters-2.png


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Some come to the Cricket forum to get help with their account issues. Others come to read the pros and cons for selecting a new cellphone. Well now you can earn points and prizes for doing those things and more by increasing your engagement within the Cricket community.

The more you engage, the more opportunities you have to earn points & win prizes. Moderators will be keeping an eye out for those that are being helpful to other community members and rewarding them for solutions that help others to fix their problems.


     You are the star of the show on the Cricket forum. Your insight, questions, and passion fuels participation throughout the community. Our revised ranking system reflects your star-studded journey towards stardom. Every new member starts off as a fan, eager to watch and find an answer to their pressing questions. Only through active participation in the forum can a member move up from a fan to direct contributor and finally the one of the brightest stars in the forum.

Climb higher in the rankings by:

  • Reading posts, blogs and other content in the community
  • Commenting on content other community members post
  • Tagging content to make it easier for others to find via search
  • Asking questions about Cricket products and services
  • Providing answers to other community member's questions
  • Having your answer selected as the accepted solution to a question

Rank Names

  • Walk of Fame
  • Superstar
  • Award Winning Star
  • A-List Star
  • Rising Star
  • Stuntman
  • Paparazzi
  • Extra
  • Fan



     Cricket’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community. A change that you may have noticed is the new and improved look of the Cricket badges.  Badges are a form of appreciation for your participation in our community. While some are quickly earned as soon as you sign in, others are only earned if other members of the community appreciate your contributions and depending upon your level of participation in the forum.

You can see the badges you've earned on your profile page, by clicking on your avatar image on the top right of the page -> my profile.

When you earn a new badge, it is displayed on your profile and other places where your name appears. Badges are a quick way to convey your reputation to fellow Community members.

By earning points and reaching new badge levels, or as a winner of our periodic contests, you have the chance to receive cool Cricket swag, gift cards, and access to other unique Cricket event opportunities.

Below is a list of various current community badges and how to earn them:



Helping others on the Community and earning points can lead to some cool prizes like Cricket swag, gift cards, and other surprises!

We will leverage our company partnerships and resources to bring our community unique and fun prizes to keep you engaged and having fun.

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Cricket Wireless is celebrating our 20th birthday by saying ‘thank you’ and giving back to the communities that have given us so many reasons to smile since 1999.Cricket20.PNG


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Click Read More to review the options provided to customers that may be experiencing crashing with the My Cricket app on the Motorola G7 or LG K8. 


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