cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Active account erased

Jump to solution

My husband has had an account for 2 years with auto-pay. Yesterday I went to Cricket's web to change his payment preference but got an error message that his username and/or password was not valid. I re-typed it and got the same message. What was odd was there was also a "Welcome back" and then his username. I tried the other option of entering his phone number. The error message said the number didn't exist. 

I went to chat; explained (after having to go through the stupid autobot!). They looked it up and said his account had been erased because of inactivity on their site!! WHAT??? If everything is working as it should...why would I need to sign in on their site??? Auto-pay takes out the money every month. We're not behind. His phone works fine. No problems there.....so why would they erase his account???

The Rep told me he'd have to register all over again. That's NOT going to happen. This company has very bad reviews with customer service. I'm not wasting any more money with them.

I will be calling them on Monday. 

0 Kudos
1 Solution

Accepted Solutions

Re: Active account erased

Jump to solution

@Trapshooter79 It sounds like the online account was erased and not the whole Cricket account. This is a normal practice to increase security of online accounts. It takes less than 5 minutes and doesn't cost anything to re-register for an online account.

View solution in original post

0 Kudos
1 Reply

Re: Active account erased

Jump to solution

@Trapshooter79 It sounds like the online account was erased and not the whole Cricket account. This is a normal practice to increase security of online accounts. It takes less than 5 minutes and doesn't cost anything to re-register for an online account.

View solution in original post

0 Kudos