It would be great if Cricket could make address verification optional or skippable like most websites. I want to upgrade my phone but I can't order anything online from Cricket because my address isn't in the USPS or whatever other database they verify addresses with. I have a PO Box with one zip code and a street address with another, that's just the way it works in my location. I only get mail at the PO box, FedEx and UPS deliver to my street address with no problems. I live in a ZIP code served by PO boxes and so my street address for one reason or another is not in the database. My credit card address matches my street address. On most other sites you can just click something like "I acknowledge that you did not validate my address but proceed anyway". Customer service over the phone couldn't help me, they couldn't even update my profile account address to where I actually live simply cause it doesn't verify. It's a real place, been living here for several years! Please help and/or pass the message on to HQ or people who can make these changes. At least make address verification skippable if ordering over the phone via customer service or something. Or perhaps have a slower USPS shipping option. Otherwise I'm forced to fake my address or temporarily change my credit card address to my mom's just to be able to use Cricket services normally... Please help, thanks!
Hello. We do apologize for the inconvenience this may have caused. If you can reach out to us through PM on our national Facebook page or DM on our national Twitter page, we can provide additional insight on this and update your address that is on file.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
Any resolution to this yet? I want to port in and order a phone, but my only mailing address is a PO box (no mail delivery to my physical address). Can it be solved via private message, as suggested? I don't have a Facebook or Twitter account (and prefer to keep it that way). Any other options? Thanks.
A similar thing happened to me. I have to have a new phone but cannot order one from their web site. I have a P.O. box where I receive my credit card bill so Cricket won't let me order a new phone. The customer service people were clueless and kept transferring me to different departments.