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Are stores allowed to FORCE sell accessories, Insurance etc?

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I walked in Cricket wireless store aka Crown Wireless Corp, 3523 N Beltline Rd Irving 76062.  I was greeted as, "hey you want to pay bill?" I said no, I'd like to port in my line. She yells someone's name in the back to "come out and help this guy" wow - customers are not Sir, Gentleman, Mr. but a "guy".

 

This young man tries to pull a fast one on me - yea, phone is free if you select $60 plan and $25 activation fee and..... wait for it.... "your taxes would be $30" - I said, what! what rate tax you are charging me - he goes, oh thats your total, your phone, your first month bill, your protection. I said Protection plan is $7 right, how come it gets up to $30? Then this new manager girl who just had walked from behind jumped in and says, yeah yeah thats your total with phone, first month bill and taxes - I said, but I am porting in my line so phone is free... so she says, yea but then case cover etc all comes to $30 - I said no I decline - I don't want any - she says oh then you have to go online - thats online price in store this is the price - I said are you force selling me your accessories - she said yes.

 

Question: is it legal?

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Re: Are stores allowed to FORCE sell accessories, Insurance etc?

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Hello @newtocricket! Welcome to our Cricket Community Forum and thank you for your post. Unfortunately, stores are not supposed to force customers to purchase the $7 Cricket Protect insurance plan or any accessories. This is all additional features that can be purchased with consent of the customer. We do apologize for your recent experience. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
Moderator

Re: Are stores allowed to FORCE sell accessories, Insurance etc?

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Hello @newtocricket! Welcome to our Cricket Community Forum and thank you for your post. Unfortunately, stores are not supposed to force customers to purchase the $7 Cricket Protect insurance plan or any accessories. This is all additional features that can be purchased with consent of the customer. We do apologize for your recent experience. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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