We are going thru the same issue right now. No help online, thru customer service in the phone or in store. We are the only owners of these phone purchased online thru cricket. We have 4 phones that have been blocked. We were told to buy new devices. They are 3 months old and purchased brand new thru cricket. Absolutely ridiculous.
Hi @bmevers & thanks for posting on the Community Forum! We'd be happy to look into this matter for you. Please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue. We're here to help! Thank you for being a part of the #CricketNation.