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Change number fee

Your website States You will be charged a $15 number change fee. This does not apply to new customers who transfer a number from another carrier at the time of activation.
I took this to believe when switching my number to them I could change my number for no fee. They didn't change my number and now I'm trying to get it down and they want to charge $15. The website needs to be reworded. I am going to switch services now. And will not recommend
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Re: Change number fee

@Neilnjess1 I agree, it is a little confusing. I would reach out to their Facebook or twitter to see if they can do anything. They seem to be the most helpful. 

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