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Charged but do not have service

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My son took an iphone to Cricket to add to his brothers plan because he moved to Florida where his current carrier is not a provider.  They set him up on a new line to his brothers account, charged him $56 and then told him that the phone he brought in will not be compatible.  They would not cancel the line or refund him.  Does this sound reasonable?  Why on earth would they not make sure the device would work with them before they activated the line and charged him?  I feel as though they just stole from my son and took advantage of him.  This isn't even logical and I am wondering what recourse he has in  this situation?  

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Re: Charged but do not have service

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Hello @happiestgirl4! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about this inconvenience. We are happy to look further into this for you. Feel free to reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Moderator
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Re: Charged but do not have service

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Hello @happiestgirl4! Welcome to our Cricket Community Forum and thank you for your post. We are sorry to hear about this inconvenience. We are happy to look further into this for you. Feel free to reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for further assistance. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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