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Cricket Number Transferred Without Permission

On July 25, 2019 I woke up with no Cricket Wireless cell phone service.  My cell number was stolen!  They managed to get past my PIN and my security question??  Within minutes, I start receiving emails that someone was transferring money out of my online bank account.  I also started receiving notifications from Credit Karma about inquiries to my credit bureau file.  I went to the Cricket store and I had to buy a new SIM card and they were able to get my number back to me.

During the 4-5 hours someone else had my phone number, they were applying for credit cards and loans in my name.

For the past week, I have done nothing but call credit card companies and banks to issue fraud alerts, change logins, passwords etc.  I was able to recover the several thousand dollars that was almost stolen from my account.

Because my cell number was compromised, law enforcement recommended I change my cell phone number.  So I had to go in the store and ADD a second line and buy a crappy phone that I did not need.  Cost about $150 so far.  All Cricket has given me is a $10 credit for the SIM card I had to buy.

They say they are still investigating what happened.  Was this an inside job?  Can your employees be trusted?

 

CRICKET!  You messed up big time and you need to make it right.  And yes I'm still waiting for your investigation to be completed.

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RiseUp11
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Re: Cricket! You Messed Up Big Time! My Phone Number Was Stolen

What's up @regvance2011. Sorry to hear that this happened. I would say reach out to them on Twitter or Facebook support page. I've had an issue with service before and I reached out to them and they were more than willing to help out. They resolved my issue F A S T! I'm sure they will do the same for you.

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Community Manager
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Re: Cricket! You Messed Up Big Time! My Phone Number Was Stolen

@regvance2011 Did you reach out to Cricket support via Facebook or Twitter? Were they able to resolve the issue for you? 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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