On July 25, 2019 I woke up with no Cricket Wireless cell phone service. My cell number was stolen! They managed to get past my PIN and my security question?? Within minutes, I start receiving emails that someone was transferring money out of my online bank account. I also started receiving notifications from Credit Karma about inquiries to my credit bureau file. I went to the Cricket store and I had to buy a new SIM card and they were able to get my number back to me.
During the 4-5 hours someone else had my phone number, they were applying for credit cards and loans in my name.
For the past week, I have done nothing but call credit card companies and banks to issue fraud alerts, change logins, passwords etc. I was able to recover the several thousand dollars that was almost stolen from my account.
Because my cell number was compromised, law enforcement recommended I change my cell phone number. So I had to go in the store and ADD a second line and buy a crappy phone that I did not need. Cost about $150 so far. All Cricket has given me is a $10 credit for the SIM card I had to buy.
They say they are still investigating what happened. Was this an inside job? Can your employees be trusted?
CRICKET! You messed up big time and you need to make it right. And yes I'm still waiting for your investigation to be completed.
What's up @regvance2011. Sorry to hear that this happened. I would say reach out to them on Twitter or Facebook support page. I've had an issue with service before and I reached out to them and they were more than willing to help out. They resolved my issue F A S T! I'm sure they will do the same for you.
@regvance2011 Did you reach out to Cricket support via Facebook or Twitter? Were they able to resolve the issue for you?
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Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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