I bought a brand new phone from cricket online store. From the first minute trying activate it they screwed it up, gave me two accounts, double charged me, etc. Thought they finally figured it out and was happy for 3-4 months with my BRAND NEW, PURCHASED FROM CRICKET phone. Then they say it has been reported lost or stolen. I'm the only one who has touched this phone since I got it from cricket. I've called support multiple times, their only solution is to go to the store, but I bought it online. I spoke with the warranty dept. and they said its not even reported stolen on their end. Cricket is blocking my service for absolutely no reason and i'm still paying the bill. Absolutely ridiculous. They are advising me to buy a new phone. If anyone buys me a new phone its gonna be f**king CRICKET!
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Currently filing warranty with samsung. Cricket claims this is all on manufacturer, samsung claims its a service issue not a device issue. When I went to cricket store they cited the reason for it not working was the phone is obsolete (galaxy s9 just came out last year lol) so now im using an actually obsolete phone. Wish I had more, sorry to hear it happened on 4 lines- obviously a service problem not a manufacturer issue- will update when I hear back from samsung.