Cricket needs to improve customer service by offering executive customer relations and/or online access to corporate executives. The current customer service is a black and tackle structure to keep customers away from solving real issues. The offshoring doesnt help customers make Cricket a better company.
Customer Service: The customer service number support (611) needs to be revised to support customers with better answers. The offshoring of this support to the Philippines and Latin America doesn’t help customers. The poor representatives on the phone have no access to proper resources to resolve customer issues.
Executive Customer Relations: There seems to be no executive customer relations or method to reach the corporate office with suggestions. I'm totally surprised AT&T, a company known for excellent customer service allows this to occur.
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Hey AT&T/Cricket Wireless, That's NOT a good reply! You just proved what the customer was complaining about! He is so correct! Your foreign speaking CSR's provide only "basic" answers and solutions to issues and inquiries.
The support team is unable to answer my questions. My next step is to file a formal complant with FCC to see how we can resolve.
The actual Cricket reps can solve issues using the channels posted above, including this forum. Ask them a question and they will work with you to provide an answer.
Its hard to expect customer service reps to know technical information about each phone in their portfolio. Its probably why they referred you to the manufacturer for further instructions. I found this page on Apple's care website that may help you out:
Apparently you can set up a phone with two numbers under different profiles within the phone. You would need to have two plans to use that capability within the Iphone.
Hope that helps.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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