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Fan

Didn't get what I asked for.

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I went in to the new Cricket store here in Clearlake, CA. I had service with Verizon and explained to Lindsey what I had. I had a phone with unlimited calls and text ($30/mo) as well as a hotspot ($50/mo) which was also unlimited. Total being $80 per month. With this knowledge I was told the phone I now have would be a good choice, which is ok. The price per month is $60 +- which is ok. The problem is that in only a couple days I was already receiving messages saying I had used up my hotspot. I'm on SSI, all I want is my hotspot ability with this phone without additional cost like I was looking for and I'll have no problem here.
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Moderator

Re: Didn't get what I asked for.

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Hey there @MC ! Welcome to the Cricket community forum and thank you for your post. Our $60 rate plan includes up to 15GB Mobile Hotspot data per line per month; then hotspot speeds are slowed to 128Kbps for rest of bill cycle. We apologize for any miscommunication, if you need assistance please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport).

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Superstar

Re: Didn't get what I asked for.

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Did they tell you that you only get 15GB hotspot use per month?

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Moderator
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Re: Didn't get what I asked for.

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Hey there @MC ! Welcome to the Cricket community forum and thank you for your post. Our $60 rate plan includes up to 15GB Mobile Hotspot data per line per month; then hotspot speeds are slowed to 128Kbps for rest of bill cycle. We apologize for any miscommunication, if you need assistance please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport).

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