Didn't order new line of service

So, I go online to upgrade my phone and it won't allow me to because it says I must activate my new line of service that I didn't authorize or order.

1 Reply

Hello, we would be happy to help you with this. Please send us a private message on our Cricket Facebook page or our Twitter page.

Cell Phones, Plans and Service from Cricket

Are you considering changing your cell phone carrier? Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right. Here are some advantages of switching to Cricket Wireless.

Top Reasons to Choose Cricket

No annual contract for cell phone service - Cricket's prepaid phones aren't tied to an annual contract, so you have freedom to change your service at any time
Unlimited talk & text - No need to worry about going over your minutes, talk and text to your heart's content
Cricket has a great, big network that covers over 99% of Americans
Great buys on top smartphones - Find great deals on phones from brands like Samsung, iPhone, LG, HTC, and more
Taxes for services are included in your plan price, so you can easily budget your phone expenses
Group Save discounts - Save up to $70/mo when you order five eligible lines of service

How to Pick a Cell Phone Service

1. Review your most recent cell phone bill

Look for opportunities to save. In particular, take note of:

How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.

How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.

Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.

2. Decide how satisfied you are with your current cell phone

"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.

Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.

3. Consider any issues you've faced with service you had in the past

Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.

Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.

Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.

Read more about Cricket

Didn't order new line of service

Re: Didn't order new line of service

Re: My phone

Re: mycricket android app

Re: mycricket android app

Re: mycricket android app

mycricket android app