I have a complaint regarding the refer a friend program. After chatting online with a representative just to know how to contact customer service because whenever you call there is no option to speak with a representative and after wasting more than one hour on the phone and the answer I get was a "NO"!!!!!!!! Are you serious???? There is no one who can help me?????
I am really frustrated and upset and angry at this poooor customer service.
they stole from me to on Octobe1,2020 i payed my phone bill september 29, 2020 they went into my account t o and took 53 dollars from me my bank seen and refunding my money but do you know cricket cut off my phone after that and would not cut my phone back on after they charge me double on october 1 2020 they are need to be sued .
Service quality in the servequal model consists of five dimensions: reliability, responsiveness, assurance, empathy and tangibles. These dimensions are used in service quality gap, which implies that there is a difference between the expectations of customers and perception of services .Thoptv