Hello @Joeyjr24,
We're sorry to hear about your phone. Please reach out to our support teams via phone, chat, or social media (Facbook m.me/cricketwireless or twitter @cricketsupport) for assistance with your account.
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.