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MarkB
A-List Star

Locked by cricket

Hey there. You guys locked my phone for 6 months without being upfront about doing so. I just reviewed every cricket location within 200 miles and let EVERYONE know how sneaky you guys are. Planning on broadcasting it on Facebook, Twitter and instagram as well so nobody else gets screwed since you guys wouldn’t unlock my phone. You’re welcome.
10 Replies

Re: Locked by cricket

Yes they have my phone locked and won't unlock it and I am leaving the country for 2 weeks and won't be able to have contact with anyone. I escalated it to customer service and they told me oh well. I spoke to someone who had the same problem and there is something with the bcc saying that is not compliant. Looking into it. But for now canceling my service that I have had for 6 yrs. Very loyal customer no more.

Re: Locked by cricket

They have my phone locked and won't unlock it I will be traveling out of the country and won't be able to reach anyone. I tried calling customer service escalated it to a manager. Basically she said oh well can't help you there's nothing we can do. Talk to somebody today he said something about looking into FCC rules. I'm going to do that but for now leaving Cricket behind no longer a loyal customer after 6 years.

Sparky
Fan

Re: Locked by cricket

Thank you for exposing cricket for who they are, I’m a disabled vet who needs the phone at all times. I had to move to a diff provider due to coverage area now I have two nice phones which are nothing more than a paperweight.  Went to verizon and have had no complaints to to this day. Cricket could learn something from them starting at sells traveling through the outsorsed customer service whom are rude and very hard to understand, on up through management, if this were a servey  cricket would receive a neg number and 0 stars...and two thumbs down

Anne
A-List Star

Re: Locked by cricket

Thought my 'phone was stolen.  Reported it but an hour later found it at home.  Called the store and insurance company to let them know but a day later my 'phone was turned off.  Called the store and insurance co. and was told it would be 72 hours.  I live on my own and have a son to used to call me every day to check on me.  Four days later I begged to have it put back on ,  I had been through tornado warnings and was scared.  It was turned on but an hour later, off again.  Said another 72 hours.  Didn't happen but received a text from Cricket saying will be turned on in 2 business days.  Of course this was Friday but a week went by and it is still black listed.  IT HAS NOW BEEN 11 DAYS AND NO ACTIVATION.  i have missed appointments and prescriptions, having relied on texts for reminders,  Please let me have my 'phone back.   Today is Sunday March 24th

Let me know

I have no Facebook or other social media

 

bethlivingston
Award Winning Star

Re: Locked by cricket

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.

I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.

Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.

Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.
bethlivingston
Award Winning Star

Re: Locked by cricket

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.

I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.

Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.

Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.
Ddeonte38
Paparazzi

Re: Locked by cricket

Yea same here but they lost a good customer I've been with them for over a year paying for the highest plan I bought a cheap phone a few weeks ago because my I phone was messed up but it's fixed now so I wanted to give the alcatel one touch to my grandmother with another carrier and they want do it and remind you the phone is paid for and I'm still a customer and when I bought the phone no one told me about this 6 months thing but they don't have to worry about me or my money any more I wouldn't tell any one to come to cricket
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Ddeonte38
Paparazzi

Re: Locked by cricket

Yea same here but they lost a good customer I've been with them for over a year paying for the highest plan I bought a cheap phone a few weeks ago because my I phone was messed up but it's fixed now so I wanted to give the alcatel one touch to my grandmother with another carrier and they want do it and remind you the phone is paid for and I'm still a customer and when I bought the phone no one told me about this 6 months thing but they don't have to worry about me or my money any more I wouldn't tell any one to come to cricket
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emilyc
Extra

Re: Locked by cricket

Same. I had an iPhone SE that was pretty badly damaged around the same time that my family was moved on military orders. I thought service issues were due to my phone being damaged, so I went to a Cricket store and bought a brand new iPhone Xr, $800 cash out of pocket. The store employee didn't say anything about the phone being locked to the network, etc, even though I told him I'd been having problems with the network and was hoping this was due to my phone being damaged.

After a couple of weeks, my husband and I realized that we were both having service issues, so we decided to switch networks. My husband wanted a new phone, no problem. I, of course, wanted to keep my phone because it was less than a month old and I just paid $800 cash for it. But... surprise, surprise, Cricket won't unlock it.

A Cricket "supervisor" on my call with corporate claimed that the 6-month carrier lock is a universal manufacturer policy, not a Cricket policy. He said that I got the phone at a "discount" by purchasing through Cricket, and that's why the phone was locked to the carrier. But an unlocked, SIM-free iPhone Xr was the same price through Apple.com as it was through Cricket at the time of purchase. Seems a little... unethical, right?

Cricket won't do anything to make it right. They won't accept the phone as a return (I've had it for just under 30 days) and they won't even request an unlock code from Apple (which they claim is the only way to unlock an iPhone). I can't resell the phone for even close to what I bought it for, as the latest-greatest model came out a couple of weeks ago, dropping the value of the Xr. And of course, the Cricket "supervisor" I spoke to offered only a passive apology about the fact that the employee who sold me the phone made no mention of the unlock policy. This "supervisor" certainly wouldn't accept any responsibility or offer a resolution for the situation.

I was leaving Cricket because of coverage issues and if this hadn't happened, I'd continue recommending Cricket to friends and family in other areas. But the quality of customer service I've received today has been horrible and I will be sure to steer others clear of this company in the future. Major networks with more reliable coverage are now offering comparable or better pay-as-you-go plans, anyway.

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