Yes they have my phone locked and won't unlock it and I am leaving the country for 2 weeks and won't be able to have contact with anyone. I escalated it to customer service and they told me oh well. I spoke to someone who had the same problem and there is something with the bcc saying that is not compliant. Looking into it. But for now canceling my service that I have had for 6 yrs. Very loyal customer no more.
They have my phone locked and won't unlock it I will be traveling out of the country and won't be able to reach anyone. I tried calling customer service escalated it to a manager. Basically she said oh well can't help you there's nothing we can do. Talk to somebody today he said something about looking into FCC rules. I'm going to do that but for now leaving Cricket behind no longer a loyal customer after 6 years.
Thank you for exposing cricket for who they are, I’m a disabled vet who needs the phone at all times. I had to move to a diff provider due to coverage area now I have two nice phones which are nothing more than a paperweight. Went to verizon and have had no complaints to to this day. Cricket could learn something from them starting at sells traveling through the outsorsed customer service whom are rude and very hard to understand, on up through management, if this were a servey cricket would receive a neg number and 0 stars...and two thumbs down
Thought my 'phone was stolen. Reported it but an hour later found it at home. Called the store and insurance company to let them know but a day later my 'phone was turned off. Called the store and insurance co. and was told it would be 72 hours. I live on my own and have a son to used to call me every day to check on me. Four days later I begged to have it put back on , I had been through tornado warnings and was scared. It was turned on but an hour later, off again. Said another 72 hours. Didn't happen but received a text from Cricket saying will be turned on in 2 business days. Of course this was Friday but a week went by and it is still black listed. IT HAS NOW BEEN 11 DAYS AND NO ACTIVATION. i have missed appointments and prescriptions, having relied on texts for reminders, Please let me have my 'phone back. Today is Sunday March 24th
Let me know
I have no Facebook or other social media
Same. I had an iPhone SE that was pretty badly damaged around the same time that my family was moved on military orders. I thought service issues were due to my phone being damaged, so I went to a Cricket store and bought a brand new iPhone Xr, $800 cash out of pocket. The store employee didn't say anything about the phone being locked to the network, etc, even though I told him I'd been having problems with the network and was hoping this was due to my phone being damaged.
After a couple of weeks, my husband and I realized that we were both having service issues, so we decided to switch networks. My husband wanted a new phone, no problem. I, of course, wanted to keep my phone because it was less than a month old and I just paid $800 cash for it. But... surprise, surprise, Cricket won't unlock it.
A Cricket "supervisor" on my call with corporate claimed that the 6-month carrier lock is a universal manufacturer policy, not a Cricket policy. He said that I got the phone at a "discount" by purchasing through Cricket, and that's why the phone was locked to the carrier. But an unlocked, SIM-free iPhone Xr was the same price through Apple.com as it was through Cricket at the time of purchase. Seems a little... unethical, right?
Cricket won't do anything to make it right. They won't accept the phone as a return (I've had it for just under 30 days) and they won't even request an unlock code from Apple (which they claim is the only way to unlock an iPhone). I can't resell the phone for even close to what I bought it for, as the latest-greatest model came out a couple of weeks ago, dropping the value of the Xr. And of course, the Cricket "supervisor" I spoke to offered only a passive apology about the fact that the employee who sold me the phone made no mention of the unlock policy. This "supervisor" certainly wouldn't accept any responsibility or offer a resolution for the situation.
I was leaving Cricket because of coverage issues and if this hadn't happened, I'd continue recommending Cricket to friends and family in other areas. But the quality of customer service I've received today has been horrible and I will be sure to steer others clear of this company in the future. Major networks with more reliable coverage are now offering comparable or better pay-as-you-go plans, anyway.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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