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MarkB
A-List Star

Locked by cricket

Hey there. You guys locked my phone for 6 months without being upfront about doing so. I just reviewed every cricket location within 200 miles and let EVERYONE know how sneaky you guys are. Planning on broadcasting it on Facebook, Twitter and instagram as well so nobody else gets screwed since you guys wouldn’t unlock my phone. You’re welcome.
6 Replies

Re: Locked by cricket

Yes they have my phone locked and won't unlock it and I am leaving the country for 2 weeks and won't be able to have contact with anyone. I escalated it to customer service and they told me oh well. I spoke to someone who had the same problem and there is something with the bcc saying that is not compliant. Looking into it. But for now canceling my service that I have had for 6 yrs. Very loyal customer no more.

0 Kudos

Re: Locked by cricket

They have my phone locked and won't unlock it I will be traveling out of the country and won't be able to reach anyone. I tried calling customer service escalated it to a manager. Basically she said oh well can't help you there's nothing we can do. Talk to somebody today he said something about looking into FCC rules. I'm going to do that but for now leaving Cricket behind no longer a loyal customer after 6 years.

Sparky
Fan

Re: Locked by cricket

Thank you for exposing cricket for who they are, I’m a disabled vet who needs the phone at all times. I had to move to a diff provider due to coverage area now I have two nice phones which are nothing more than a paperweight.  Went to verizon and have had no complaints to to this day. Cricket could learn something from them starting at sells traveling through the outsorsed customer service whom are rude and very hard to understand, on up through management, if this were a servey  cricket would receive a neg number and 0 stars...and two thumbs down

Anne
A-List Star

Re: Locked by cricket

Thought my 'phone was stolen.  Reported it but an hour later found it at home.  Called the store and insurance company to let them know but a day later my 'phone was turned off.  Called the store and insurance co. and was told it would be 72 hours.  I live on my own and have a son to used to call me every day to check on me.  Four days later I begged to have it put back on ,  I had been through tornado warnings and was scared.  It was turned on but an hour later, off again.  Said another 72 hours.  Didn't happen but received a text from Cricket saying will be turned on in 2 business days.  Of course this was Friday but a week went by and it is still black listed.  IT HAS NOW BEEN 11 DAYS AND NO ACTIVATION.  i have missed appointments and prescriptions, having relied on texts for reminders,  Please let me have my 'phone back.   Today is Sunday March 24th

Let me know

I have no Facebook or other social media

 

bethlivingston
Award Winning Star

Re: Locked by cricket

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.

I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.

Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.

Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.
bethlivingston
Award Winning Star

Re: Locked by cricket

I've had cricket unlimited data/talk/text plan on the same LG phone and same SIM card for the past two years. Plan is always paid each month on autopay & never late.

I ordered a brand new Samsung Galaxy S10+ 128gb factory unlocked phone directly from Samsung. Waited a few days before I put my old SIM card into the S10+ phone. Cricket has locked it.

Of course now that it has already happened to me, I'm discovering it is something that happens to Cricket customers frequently. I could have avoided it, had I known. It never occurred to me they were capable of doing it remotely.

Also AIO (cricket wireless) wrote over my OTA software update capabilities with some AIO constipated version. I now am no longer able to receive those ota android security updates directly like I did the first two days I had the phone.