Hey there! Welcome to the Cricket community forum and thank you for your post. Please know that our 7-day return/exchange policy starts on the date of purchase. We are more than happy to assist in this case. Please reach out to us via DM on our National Twitter page (@CricketSupport) or via PM on our National Facebook page (m.me/cricketnation). We look forward to assisting you on this matter!
Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too! Use the Kudos Button to offer a thumbs-up for good content.
Exact same thing just happened to my mom, I'm in retail biz and this is FALSE advertisment, I can't believe they get away with it! You can't call a 6 day 7!! 7 days is 7 days. When a company says 7 day return policy, it means that you can return a product before the end of 7 full 24 hour periods have passed. The first 24 hour period of time hasn't occured until the next day. Filing despute via credit company. She also had a funeral, the cheap scumbags at Hannaford plaza in Utica won't hear it. My 12 year old son who was there told me how they lied to mom bc she was within the 7 days, but I guess they just falsely advertise! Everyone should stay away from their stores!!
My advice is to take the claim to Small Claims Court. I think that they will side with you.
Not sure where you are, but I doubt that the statute of limitations has run out.
More than likely, Cricket will settle with you before they will go to court. It's just cheaper for them to settle.
If people like you take legal action, Cricket will eventually change their policy. Until then, it's simply more profitable for them to keep interpreting their "7 days" the way that they do.
I bought an iPhone XR from Cricket 8 days ago for $599. Now, its on sale for $399. What do you think my chances are of getting a partial refund from them?
My advice is to take them to Small Claims Court.
I don't know where you are, but I doubt that the statute of limitations has expired.
More than likely, Cricket will settle rather than go to court. It's simply cheaper for them to settle with you.