It has come to point where i have been calling and chatting with customer care.
There seems to be a issue in ur website which cancels the orders ppl are tired of ordering online please fix it .
I have ordered a dozen times till now and there is no success.
Everyone seems to be passing the buck and online/chat were not able to help in my request.
Find my latest order number : 131550843
Let me know if u can process the order.
I have checked all my details are perfect to a point. i have used my cards and friends cards and address there is exactly same.
i want to conclude by saying u dont want to have new customers it seems.
Let me knof if anything can be done.
P.S. I dont want to buy from store as offer is not released in stores.
Please direct message or private message us on Facebook or Twitter and we would be happy to help you resolve this. (@cricketsupport or Cricketnation)
I have been dealing with the same issue. I've tried three times to order service for my 6 Verizon phone numbers and the orders keep getting cancelled the following day.
Calling customer service is useless unless you enjoy talking to mindless idiots who read from the same script over and over again.
Just curious, are you trying to migrate from another cell carrier?
This is happening again. I've tried placing an order 3 times. My card is charged, but the order didn't generate. The people in customer service have no idea and keep asking me to check my browser even though I've tried it in 3 different browsers. They keep "escalating" to a manager, but there is no resolution. Don't order anything online.
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
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Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
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