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Paparazzi

Port out Scam 10/20

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On our way back from vacation, our phone lost connectivity. Nothing out of the ordinary for Cricket but after a couple hours, i did become concerned. So I contacted Cricket that stated both my wife and I had their cell phones ported to another carrier.  They've been investigating for seven days now. Seven! What that really means is they hope i just go away.  Today, i woke up and my Cricket phone was wiped clean. Cricket obviously sent a signal to it. Which wiped out my historic data/texts. And all pictures/videos.  So, i said enough of this BS and filed a BBB complaint. Not that it will do anything.  Is it too much to hope for a giant meteor taking out Crickets HQ? 

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Re: Port out Scam 10/20

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@bognerje 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Port out Scam 10/20

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@bognerje 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Paparazzi

Re: Port out Scam 10/20

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You mean your regular support aren't looking into this? Every day its 24-48 more hours. This has been a major inconvenience. I've had accounts compromised due to texts being sent to the thief's phone and so on.. im beyond investigating this. Ive reported it to the FBI and am going to a lawyer. 

 

There is ZERO excuse for this. The pin is not identified in my account details so there is NO way that account should have been ported over.  Your support sucks... 

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