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Port out Scam allowed to continue for over a year

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On October 2, 2020, my phone stopped working.  I went to my nearest Cricket store and was told my number had been ported to another carrier.  After reading the many posts on this forum, this scam has been going on for over a year at least.  Cricket is not addressing this problem.  My information on my account had all been stolen, my user name, my password, my pin, my secret questions and answers.  I am the ONLY one that has access to this information.. Same scenario as others, ported out to a tracphone through Smart Talk.  Smart Talk gets no permission yet they won’t release my number after given proof of my existing account with Cricket Wireless. This needs to be a class action suit!  After searching the internet, it is happening all over the country to many.  I have reported this to the Better Business Bureau and FTC.  People affected by this are without phones for weeks and months while criminals have access to their email, store accounts, bank accounts and lending capabilities.  THIS MUST BE STOPPED!  If any of you Cricket customers have had this experience, please share.  I have filed a police report and will be making them aware of this ongoing scam.

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Re: Port out Scam allowed to continue for over a year

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@362brenda 

 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Port out Scam allowed to continue for over a year

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@362brenda 

 

We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: Port out Scam allowed to continue for over a year

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I did. They did nothing! My phone has been with no service for a week.  I can’t get anyone to call me back.  I cannot find out what is being done to restore my service that I have had since 2017.  The tell me the escalation team is investigating while I have no service.  The Facebook page is no help.

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Re: Port out Scam allowed to continue for over a year

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Cricket Wireless on Facebook is useless. No help at all. Didn’t respond through message to my question.  Still out of service a week later with no response from Cricket Wireless.  No way to reach anyone except 800 number.  Corporate headquarters have no information on line.  You can’t reach anyone not even the CEO John Dwyer.  This is Identity Theft and no one at Cricket is doing anything about it!

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Re: Port out Scam allowed to continue for over a year

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I did reach out to them on the Facebook page. They quit answering my questions

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gte: Port out Scam allowed to continue for over a year

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I would just get a new number and make sure you keep your account info secure. Whoever ported your number most likely did it so they can hack into your finances. The 2nd step authentication requires your phone number. Id start alerting and changing the number to any and all important account. Whoever got your info must likely knows you.
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Re: Port out Scam allowed to continue for over a year

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I am not a big fan of Cricket Wireless, however, someone had to have stolen your account # and pin. The only way to port out your number is to provide the account # and pin # to the new carrier. I will say I went into the Cricket store not to long ago and they didn't even look at my ID or anything when purchasing a new sim card. Also you can activate a sim card pin that is required every time you put your sim card in a new device or restart your phone. This pin will keep someone from being able to steal your sim card out of your phone. Cricket sim cards will start to work in any phone it is placed into if its unlocked. Your probably not going to get anywhere with Cricket and  your time is better spend notifying all your personal accounts and locking everything down.

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